Introduction
We aim to provide you with a clear understanding of our policies regarding returns, refunds, and exchanges for our range of products. By making a purchase on our website, you agree to comply with the policies outlined below. If you have any questions or concerns, please contact us at info@julmar.co.uk.
2. Return Eligibility
2.1. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2.2. Custom or personalized items are not eligible for return or refund unless they are defective or damaged upon receipt.
3. Initiating a Return
3.1. To initiate a return, please contact us within 14 days of receiving your order.
3.2. Please provide your order number, a detailed explanation of the reason for the return, and clear photographs of any defects or damages, if applicable.
4. Refund Process
4.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4.2. If approved, the refund will be processed to your original method of payment within 90 business days.
4.3. Shipping costs are non-refundable.
5. Exchanges
5.1. If you wish to exchange an item for a different size or design, please contact us
5.2. Exchanges are subject to product availability. If the desired item is not available, a refund or store credit may be offered.
6. Return Shipping
6.1. Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.
6.2. We recommend using a trackable shipping service for returns to ensure the safe arrival of your item.
7. Damaged or Defective Items
7.1. If you receive a damaged or defective item, please contact us immediately with clear photographs of the damaged or defective product.
7.2. We will assess the issue and provide instructions on how to proceed with a return, refund, or exchange.
8. Return Address
8.1. Please contact us to obtain the correct return address for your specific return.
9. Cancellation Policy
9.1. Orders can be cancelled within 6hours of purchase. Once the processing has begun, cancellations may not be possible.
10. Customized Products
10.1. Custom or personalized items, due to their unique nature, are not eligible for return, refund, or exchange unless they are defective or damaged upon receipt.
11. Contact Information
11.1. If you have any questions or concerns regarding returns, refunds, or exchanges, please contact us at info@julmar.co.uk.
By making a purchase on our website, you agree and accept the terms outlined in this Returns, Refunds & Exchanges page. These policies are subject to change, and it is the customer's responsibility to review them regularly for updates.