Privacy Policy

Last updated: 12 March 2026

At JulMar (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://julmar.co.uk, place an order, contact us, or interact with our website.

JulMar is a small independent UK business creating personalised and handmade gifts from our Wirral workshop.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [your email address].

1. Who We Are

Website: https://julmar.co.uk
Business name: JulMar
Location: Wirral, United Kingdom
Contact email: info@julmar.co.uk

2. What Information We Collect

Depending on how you use our website, we may collect the following types of personal information:

Information you provide directly

  • Your name
  • Billing address
  • Delivery/shipping address
  • Email address
  • Telephone number (if provided)
  • Order details and product personalisation details
  • Account login details (if you create an account)
  • Messages or enquiries you send via contact forms, email, or social media

Information collected automatically

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referring website or source
  • Cookie and tracking information (see our Cookie Policy)

3. How We Collect Your Information

We collect information when you:

  • Place an order on our website
  • Create a customer account
  • Fill in a contact form
  • Contact us by email or through social media
  • Subscribe to marketing emails (if applicable)
  • Browse our website and interact with cookies or tracking tools

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange payment and delivery
  • Communicate with you about your order
  • Provide customer service and respond to enquiries
  • Manage returns, refunds, and complaints
  • Improve our website, products, and services
  • Maintain website security and prevent fraud
  • Meet legal, tax, and accounting obligations
  • Send marketing communications where you have chosen to receive them

5. Our Legal Basis for Using Your Information

Under UK data protection law, we rely on the following lawful bases:

Contract

We use your information to process your order, take payment, deliver your items, and provide customer support.

Legal obligation

We may keep certain information to comply with legal, tax, and accounting requirements.

Legitimate interests

We may use information to operate and improve our website, protect our business from fraud, and provide efficient customer service, where this does not override your rights.

Consent

We rely on your consent for certain cookies and, where applicable, marketing emails or other optional communications.

6. Orders and Customer Accounts

When you place an order, we collect the information needed to:

  • Confirm and process your purchase
  • Create and manage your order
  • Deliver your items
  • Contact you about order updates
  • Handle any issues, returns, or refunds
  • Keep a record of transactions

If you create an account, we store your account details so you can log in, view past orders, and manage your information more easily.

7. Personalised Products

Many JulMar products are personalised. This means we may collect and use information you provide specifically for creating your order, such as:

  • Names
  • Dates
  • Short messages
  • Custom wording
  • Uploaded images or design details (where applicable)

We only use this information to create and fulfil your personalised order, unless otherwise required by law.

8. Payments

Payments made on our website are processed securely by trusted third-party payment providers.

We do not store your full payment card details on our website.

Depending on the payment method you choose, your payment information may be processed by providers such as:

  • Card payment processors
  • PayPal
  • Other secure checkout/payment services integrated into our website

These providers process your information under their own privacy and security policies.

9. Shipping and Delivery

To deliver your order, we may share the necessary information with shipping and delivery providers, such as:

  • Your name
  • Delivery address
  • Email address or phone number (where required for delivery updates)
  • Order reference details

This information is shared only as needed to fulfil and deliver your order.

10. Contact Forms, Email and Enquiries

If you contact us through our website, email, or social media, we may keep a record of your message and contact details so we can:

  • Respond to your enquiry
  • Provide support or order assistance
  • Follow up where necessary
  • Keep basic customer service records

11. Cookies and Analytics

Our website uses cookies and similar technologies to help it function properly and to understand how visitors use the site.

These may include:

Strictly necessary cookies

These are required for the